英语翻译one's own behavior contributes to disagreements.For example,if an individual nurse recognizes avoidance as his or her common style of dealing with conflict,then it would be important for that nurse to review the communication strategies p

英语翻译one's own behavior contributes to disagreements.For example,if an individual nurse recognizes avoidance as his or her common style of dealing with conflict,then it would be important for that nurse to review the communication strategies p
英语翻译
one's own behavior contributes to disagreements.For example,if an individual nurse recognizes avoidance as his or her common style of dealing with conflict,then it would be important for that nurse to review the communication strategies presented in this chapter to identify specific techniques that can be used to develop a more collaborative style of conflict resolution.
The second—and very important—step in conflict resolution is active listening (Axelrod and Johnson,2003).Although many of us are apprehensive or reticent when communicating during times of conflict,active listening can reduce the emotional charge from the situation so that both parties can deal with their differences and assist in resolving the conflict.Some excellent active listening techniques and examples are provided in Table 17-1.
Finally the principle that underscores all successful conflict resolution is that all people involved must view their conflict as a problem to be solved mutually so that each has a sense of winning or discovering options that are acceptable to all.Although this is an easy principle to understand,it can be challenging to put into practice.If both people can remain open,honest,and respectful of die other person's position,feelings of resentment may be minimized.
Box 17-7 presents some basic strategies that can augment a professional response to conflict.The principles listed are remarkably effective in cases of conflict and will help the nurse present herself or himself as a confident and competent professional who will not react to inappropriate behavior in like form,but also will not withdraw from the issues.As always the focus should be kept on die delivery of quality patient care.

英语翻译one's own behavior contributes to disagreements.For example,if an individual nurse recognizes avoidance as his or her common style of dealing with conflict,then it would be important for that nurse to review the communication strategies p
个人的行为可能引发不认同.例如,如果一个护士发现有人逃避她惯常的处理争端的方式,那么这个护士就需要重新看一下本章节所展示的沟通技巧,目的是为了改进技巧,培养更好的争端解决的方法.
第二个非常重要的解决争端的步骤是主动倾听.即使我们许多人都在争端中体现出机敏低调的交流态度,主动去倾听依然能够从争端中减少情绪的受挫,从而使双方共同努力解决问题.一些非常好的主动倾听的技巧和例子在表17-1中.
最后,所有成功的争端解决的原则在于所有争端中心的人都必须以诚恳的态度去解决问题,这样大家才会去寻求一个为各方所接受的方案.虽然这是容易理解的一个原则,但是实践起来很难.如果大家都能开放地,诚实无谎言地站在其他人的角度考虑,愤懑感会降到最低.
表17-7提供了一些专业处理争端的技巧.所列出的原则在争端解决中很有效,能帮助护士成为一个争端解决的专家,使他们表现得体,总而言之,我们要重点关注高质量的医护服务.

自己的行为有助于争执。举例来说,如果一个人护理承认回避像他或她的常见方式处理冲突,那么它将是重要的,因为那个护士的沟通策略来复习本章确定具体的方法,可以用来开发更多的合作方式,解决冲突。
这个second-and非常important-step解决冲突是积极的聆听(艾克索洛德和约翰逊,2003)。虽然许多人担心在沟通或沉默的时候,冲突,积极的聆听可以减少情感负荷的情况使双方都能处理分歧...

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自己的行为有助于争执。举例来说,如果一个人护理承认回避像他或她的常见方式处理冲突,那么它将是重要的,因为那个护士的沟通策略来复习本章确定具体的方法,可以用来开发更多的合作方式,解决冲突。
这个second-and非常important-step解决冲突是积极的聆听(艾克索洛德和约翰逊,2003)。虽然许多人担心在沟通或沉默的时候,冲突,积极的聆听可以减少情感负荷的情况使双方都能处理分歧,协助解决冲突。一些优秀的积极的聆听技巧,并以实例说明了17-1表。
最后的原则,强调所有成功解决冲突是所有人必须查看他们的冲突是一个亟待解决的问题,以便每个人相互的胜利或者发现的选项是可接受的。尽管这是一个简单的原则的理解,这可以有挑战性付诸实践。如果两个人能坦然、诚信、尊重对方的立场的死亡,产生不满情绪可能最小化。
提出了一些基本策略17-7盒,可以增加一个专业的响应的冲突。这个原则是非常有效的冲突,将帮助护士呈现自己或者自己有信心和有能力的专业不一样,不正当行为的反应,而且不会退出这个问题。一如既往的重点应保存在模具提供优质的医疗服务。

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